Oscar Wylee New Zealand Customer Reviews

"My eye test at Oscar Wylee was a relaxing experience, it was in two parts, the first eye test was for the health or condition of the eyes and the eyesight, the second examination was for the optic nerve health and glaucoma. The optometrist was excellent she guided me through the eye test helping me to feel at ease, all went well and it was reassuring to know my eyesight and eye health was stable and the prescription for glasses was also emailed to me. I'm happy to have the correct lenses and to receive the wonderful customer service with selecting the very nice frames, thankyou."

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

"Sayed explained both what he was doing and what that meant for my eyesight perfectly. I have never had my prescription and changes over time explained so well. I didn't have a significant change so didn't require new glasses and there was no pressure to buy any." I will definitely be going back for my next test!

Store Location: Albany, Auckland, New Zealand
Source: Google

Really great experience. The staff were kind and welcoming, and the optometrist was friendly and explained everything clearly throughout the appointment. The clinic is modern, and the check-up was thorough and efficient. Highly recommend it to anyone in Christchurch looking for reliable eye care."

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand

"Excellent first experience! Really lovely service and thorough eye test. I also got excellent advice on what glasses suited me best. Glasses were super affordable, and amazing choices in frames for wide faces. Very happy! Will continue to come back to Oscar Wylee, rather than the other store I used to go to for glasses and eye tests."

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

"The team working today was incredible, I went to a couple stores beforehand and not a single person helped me, so this was an extremely refreshing change. Everyone made an effort to help me, explain the costs and give me honest advice about glasses selection. I could not be more satisfied with the experience the team gave me. So thank you to the two girls at the front who assisted with selection and the optometrist in the back. They deserve a raise or at least a gift card for a night out."

– Christian L

Store Location: Chapel St, VIC, Australia
Source: Google

"Very happy with my Oscar experience. Staff were so helpful and the optician was great. So good to get a second opinion. I had been quoted elsewhere for one pair of sunglasses. I got two pairs for less than my quote for one pair. Great to have prescription transitions and sunglasses."

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

"Went for my first eye examination in 20yrs. They were very thorough & explained everything to make sure i understood. The lady out the front was soooo lovely & patient while I picked my glasses & so very helpful in helping me pick the right colour frames. Overall apart from Obviously having to get glasses so I can see clearly again it was a great experience & I would highly recommend."

Store Location: Manukau City Centre, Auckland, New Zealand
Source: Google

"Have been here twice now, first time with my daughter and second time for myself just the other day to get a drivers licence exam done, both times the staff behind the counter have been very helpful and the man ( i forgot his name sorry ) both times has been super polite and professional and really makes you feel at ease, thankfully i passed and dont need glassess however when i do i will surly buy them from this place! Thanks again!"

Store Location: Albany, Auckland, New Zealand
Source: Google

"Just exceptional service. The optometrist, Sini, and the store manager, Aron, were wonderful. They weren't overbearing and made us feel comfortable trying different frames, which made the whole experience really pleasant. We didn't buy today, but we'll definitely be back."

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

"I went to Oscar Wylee recently for an eye exam, and it was a wonderful experience! They have a lot of selection of glasses ranging from different styles and colours, and for such a good price. I purchased two glasses from them and for such a great deal! Everyone there was also super friendly, very helpful, and were very attentive. I would definitely recommend it to anyone looking for good priced glasses and wonderful customer service!"

– Angel L

Store Location: Upper Canada Mall, ON, Canada
Source: Google

"Great experience from ease of booking appointment online to follow-up call. Arrived for appt early and had pre check completed promptly, then followed by eye exam. All very thorough and professional service, most enjoyable and cost effective for the three pairs of glasses I required. Can't fault the Northlands team, and highly recommend."

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

"Efficient, on time, and really helpful. Explained the tests well and were very informative about the results. Fantastic customer service. Took the time to help me choose frames that suited. They've an excellent range of frames to choose from."

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

"The service was amazing! The optometrist handled me with so much care and was very friendly and open and the rest of the staff helped me chose the right frames for my face and they were all sooo kind! 10 out of 10 service and as well as the quality of their glasses"

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

"Oscar Wylee consistently delivers top-notch services, meriting a 10 out of 10. The staff's friendly and welcoming nature makes for exceptional customer experiences. Thank you so much." 

Store Location: Queensgate, Wellington, New Zealand
Source: Google

"Always a lovely, warm and inviting experience with the Queensgate team. Communication was great, when they advised of a change of appointment, was easy to book a time that worked for me. Optometrist was pleasant, spoke clearly and understood my needs. Will be staying with this team for a very long time I feel. Keep up the great work Queensgate team." 

Store Location: Queensgate, Wellington, New Zealand
Source: Google

"I have been to many Oscar Wylee stores in Australia, but would have to commend the staff at Melbourne Central, particularly the young lady, unfortunately, can't recall her name, but was youngish with black hair. Her patience, product knowledge and efficiency was fabulous. Thank you for a great experience in such a busy area."

– Andrea J-S

Store Location: Melbourne Central, VIC, Australia
Source: Google

"Can't add photos yet because my glasses won't be here till the end of the week. My experience was great this is my second time with Oscar Wylee and they are so welcoming they talk you thru everything and make you feel at home. They have so many different lense options all different frames lots of beautiful colors and very cute children's glasses and great deals. I'll never go anywhere other than Oscar Wylee Palmerston North."

Store Location: The Plaza, almerston North, New Zealand
Source: Google

"My eye test went very smooth..I am hard of hearing and had some level of anxiety beforehand but the optometrist ws very understanding, kind and clear speaking and I passed????i must add though that the guy who was at reception needs a lesson on people skills because he did not greet me in a welcoming manner, no smile, no humour which didnt help my anxiety...bt once I met the lovely young optometrist lady...I felt so much at ease...1st impression are important especially with paying customers..it dsnt matter what ethnicity you belong to, here in Aotearoa greetings in my culture are right up the top of importance..ngā mihi."

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

"Excellent service. No pressure to purchase glasses. Senior discount given on husband's glasses. Prices readonable. Friendly staff and informative, professional optometrist. Highly recommend."

Store Location: The Plaza. Palmerston North, New Zealand
Source: Google

"My eye test was very thorough indeed. It was the most detailed that I have ever had and I felt very comfortable and in professional hands. The counter staff were very friendly and took all the time needed to guide me in the purchase of new glasses. Highly recommended."

Store Location: Albany, Auckland, New Zealand
Source: Google

"My sister broke her only glasses 6 days before we are going overseas. Her optometrist wasn't being helpful, so I rang my optometrist Oscar Wylee at Albany Mall. Sayed, was incredibly kind and helpful and let us know there was a same day glasses place here in Auckland but there were also some in the Gold Coast where we're going. Sayed appeared super happy to help us and was lovely in his manner and he saved the day!! As a patient there as well the whole team is just so friendly and helpful and their selection of frames is more varied than other optometrists. I highly recommend this place!"

Store Location: Albany, Auckland, New Zealand
Source: Google

"It was a great experience right from the start. The frame choices are better, lovely and credible staff, what else can I ask for? They will be my go-to optometrist from now on."

Store Location: Broadway Newmarket, Auckland, New Zealand
Source: Google

"The team and doctors were all so kind & friendly! My general eye exam was thorough & quick. They also seem to have really great deals on eye glasses + cutie styles too!"

– Ivy W

Store Location: Oshawa, ON, Canada
Source: Google

"Good place, we were the first customers of the day, the welcome and first impressions from the store person could have been more welcoming. Didn't feel nice not being greeted felt like a number rather than a person, however as the appointment progressed the service improved. Not enough to turn me away but good feedback for them to improve their customer experience."

Store Location: Manukau City Centre, Auckland, New Zealand
Source: Google

"Honestly, no complaints. The staff were absolutely lovely and welcoming. Wide range of glasses to choose from - definitely changing and making Oscar Wylee Albany my go to optometrist."

Store Location: Albany, Auckland, New Zealand

"Eye test was great - comfortable, quick. Team was flexible and saw me earlier than my appointment time. Great selection of glasses in contemporary styles and competitively priced."

Store Location: Broadway Newmarket, Auckland, New Zealand
Source: Google

"Service team on Saturday needs to take lessons from the Tuesday Team.....Came in Tuesday, the service was excellent, very impressed with the young man that was at the front desk. 5 stars to him and the other young man that did my granddaughter's eyes he was absolutely awesome and very professional . So polite and my granddaughter felt at ease with him."

Store Location: Manukau City Centre, Auckland, New Zealand
Source: Google

"My new glasses were not giving me the clear vision I expected and needed and the optometrist did not hesitate to retest and correct the problem at no extra cost and apologised for making the wrong call on the first visit. Haven't got new glasses yet, but I'm happy they were willing to try and solve my problem straight away."

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

"A++ experience and amazing customer service from all staff thank you again."

Store Location: Albany, Auckland, New Zealand
Source: Google

"Went to get my son's eye checked. The whole process was so smooth. The ladies at the desk were super helpful and professional. The optometrist was also very knowledgeable and also made sure that the whole checkup session was comfortable for a 6 year old kid. We have been told for a revisit a week after. I will surely recommend Oscar Wylee for any optometry related stuff."

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

"The optometrist was really nice and explained well the test being done and the result. One of the saleslady wasn't very helpful and I did not feel assisted. Price is reasonable."

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

"Siny Li, she's a true asset to OW! She takes time, showing care, calm and very professional. I'm truly impressed and have recommended everyone to see her. 10/10"

Store Location: Broadway Newmarket, Auckland, New Zealand
Source: Google

"I had an emergency where I was working on a roof and a metal spec got stuck in my eye. Jonathan booked me in immediately and managed to get it out with no sweat. Very professional and friendly"

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

"Excellent service by both the front desk staff as well as the optometrist. They were all pleasant and friendly."

– Tshana L

Store Location: Chinook Centre, Calgary, AB, Canada
Source: Google

"The glasses were not right the first time. However, the staff and OW management was very supportive and after a couple of trials glasses were fixed. They persevered until the problem was solved."

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

"Extremely helpful in straightening up my glasses after purchasing recently. Thank you for the awesome glasses and aftercare :)"

– Eddie H

Store Location: Carindale, QLD, Australia
Source: Google

"Very helpful care at both Central and Queensgate stores. After my examination, Johnathan told me I didn't need new glasses. Appreciated such honesty. I will return!"

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

"Everything was great, the only downside of my experience was when it came to choosing my frames the retail assistant followed me around the store while I browsed which made me feel very pressured. I was buying very expensive glasses which will be on my face every day and I wanted to take my time but felt that I was being hurried by her being right next to me that whole time. She was lovely and very helpful but I would have liked to be left alone to make my decision without feeling like I needed to hurry and finish the transaction as soon as possible."

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

"They treated me very well! Excellent customer service and excellent professionals."

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

"Partner was sick of me using her glasses so dragged me into Oscar Wylee. Was pleasantly surprised at how comfortable they made me feel, the whole process was customer care at its best. Having been to another chain store previously this experience was next level. If you're not sure just do it you won't be disappointed. Thanks for the brilliant service!"

Store Location: Queensgate, Wellington, New Zealand
Source: Google

"Exceptional service. Worked to get my prescription and glasses fitting well. Thank you."

Store Location: St Lukes, Auckland, New Zealand
Source: Google

"Great experience this weekend. Friendly and attentive staff. Clear and open communication throughout the process."

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

"First time having an eye test after 8 years and the experience was so smooth. The optometrist was kind and patient and explained every step clearly so I understood what was happening and exactly how the health of my eyes were. Keep up the good work Oscar Wylee at Westfield St Lukes."

Store Location: St Lukes, Auckland, New Zealand
Source: Google

"Amazing staff, very friendly, very knowledgeable, eye exam done by the doctor was perfectly completed very professionally. Amazing selection of glasses."

– Pamela F

Store Location: Chinook Centre, Calgary, AB, Canada
Source: Google

" I had a seamless experience for an eye exam here. Siny and Aaron were very friendly and made the process easy start to finish. Thank you for your wonderful service and check. Highly recommend. "

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

" The staff there were super friendly and helpful. It was my first time shopping for glasses and they made it the most pleasant experience ever! I started off super nervous but they made me feel comfortable straight off the bat. I couldn't recommend this wonderful shop enough ❤️ "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

"Thorough, friendly staff that really went above and beyond to help the customers. The exam was professional and quick. The frame variety was good, and I got a pair of glasses - my first ever - that should suit my needs."

– Brad A

Store Location: Werribee, VIC, Australia
Source: Google

" I was there doing my driver vision test. The optometrist and the sales representative are very friendly and professional. They have the consumer's best interest in mind. Highly recommended. "

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

" Excellent experience! On time, thorough, wonderful customer service. Cannot rate this team enough, will be back! "

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

" I went in to have my eyeglasses aligned and to replace the nose pads, which I had been using for almost two years. The lovely staff were very accommodating and fixed my glasses in just a couple of minutes, free of charge. They also kindly cleaned my glasses for me. "

Store Location: Manukau City Centre, Auckland, New Zealand
Source: Google

" Really great experience with Oscar Wylee who will definitely be my go to for myself and my family. Far superior service outshining others I've been to before. The staff were all so lovely and made the process so easy. The deal is also very good! Great range of options. "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

" I had an eye test here and also bought two pairs of glasses. The optometrist that tested my eyes was great, and very helpful with explaining things. The store manager helped me choose some frames, he was very helpful too. "

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

" My first time getting an eye test. The experience was great. I enjoyed the environment. Can't wait for my new glasses. Thank you Oscar Wylee. "

Store Location: Manakau City Centre, Auckland, New Zealand
Source: Google

"Great brand and service – great from start to finish. Friendly staff and Optometrist. Really quick getting my glasses and the staff helped me choose my glasses :) I got many compliments on them."

– Cassie S

Store Location: Sydney City, NSW, Australia
Source: ProductReview

" Highly recommended… loved the way my eyes were screened and the optometrist's explanation about eyes. The glasses that were ordered had a fast turn around time. Customer service at its best. Thank you so much "

Store Location: Manakau City Centre, Auckland, New Zealand
Source: Google

" Wonderful experience, fantastic staff and a very nice range of frames available for all ages. I really love that you also keep track of eye health. I also appreciate the price breakdowns and special offers. At 62 - this will be the first time I've had a pair of polarised sunglasses - I'm very excited! "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

" Friendly, efficient, informative staff. It was a quick and straightforward process getting my teenage daughter the glasses she needed. Ngā mihi team "

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

" The staff were very engaging, friendly and had great product knowledge. Also the products were a much better price than the last time I got glasses. A pleasure to shop there. "

Store Location: Queensgate, Wellington, New Zealand
Source: Google

" A great experience. Wonderful customer service by the two ladies in the front and the examination was very thorough. The optometrist was well spoken and went through all the steps clearly and made me feel very comfortable. "

Store Location: Manakau City Centre, Auckland, New Zealand
Source: Google

" Very detailed eye test. The optometrist was very patient, kind and knowledgeable. Wide range of frames to choose from too. "

Store Location: Auckland CBD. Auckland, New Zealand
Source: Google

" Very friendly staff, great range of glasses, all the same price. I'm very happy with the service I received "

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

"The staff were wonderful! The eye doctor was so much fun. It was the funnest eye appointment I ever had. She showed me my exam results and went over them with me. She loves her job and I'll be sending people your way!!"

– Trudy N

Store Location: Halifax Shopping Centre, NS, Canada
Source: Google

" Amazing team. My daughter was terrified of having her first visit but they made it fun for her and helped her every step of the way. She left with a big smile "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

" I've been coming to Albany store for close to 5 years now and the service is always fantastic.,"Love their frames, and the price. "

Store Location: Albany, Auckland, New Zealand
Source: Google

" Eye test went superb! The optometrist was very efficient and knew what he was doing! Really good customer service! :) "

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

" Really great service, thorough check ups done and the optometrist was really helpful and explained everything in detail. The staff are friendly and supportive and really knew what they were doing with sales. Great experience !! "

Store Location: Queensgate, Wellington, New Zealand
Source: Google

" Fantastic staff and prices. I can see clearly now. Third person in the family to get glasses from here and so very satisfied. "

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

" The staff are nice, patient and knowledgeable. My daughter had an eye test there and the whole process was relaxing for her. Definitely recommend it to friends! "

Store Location: Westfield Albany, Auckland, New Zealand
Source: Google

" I had one of the best experiences! All the staff were excellent, so professional and super helpful. They made my visit very relaxing which enabled me to choose two awesome pairs of glasses! Thanks again for the great customer service! "

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

" My daughter had a really good experience at Oscar Wylee Lynn Mall. Staff was friendly, helpful and helped her understand what and why she needs the script that she got "

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

" Super friendly staff and just good service overall. They give you clear and understandable information and good recommendations. "

Store Location: Queensgate, Wellington, New Zealand
Source: Google

" All the staff are lovely and they have an awesomely wide variety of reasonably priced eyewear. 10/10 would definitely recommend. "

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

" The staff at Oscar Wylee are awesome, very helpful and offer great advice. They go above and beyond to make sure you have a great experience and are very happy with your purchase. I would recommend them to anyone, I have recommended them to family and friends. "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google

" Had an excellent eye exam and the staff took great care in my appointment, even explaining how my eyes looked after the scan and what I could do to prevent further damage.",Lovely team at New Lynn! "

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

"Very friendly and helpful staff. Was in and out really quickly! Everyone was so kind."

– Sarah H

Store Location: Narellan, NSW, Australia
Source: Google

" The Optometrist here was really lovely. He addressed my concerns with an explanation that made sense and didn't brush anything aside. Also, in my experience the sales folks are super nice and not pushy about purchasing new frames so I 100% recommend! "

Store Location: Wellington Central, Wellington, New Zealand
Source: Google

" I had a very pleasant experience at Oscar's Wylee St Lukes. The staff were friendly and helpful & the optometrist was very welcoming and explained everything well. Really great customer service A+++ "

Store Location: Westfield St Lukes, Auckland, New Zealand
Source: Google

" Excellent service friendly receptionist, great selection of styles ref glasses, also the Optometrist was efficient and very professional and gave great advice. Would recommend Oscar Wylee to everyone. "

Store Location: Queensgate, Wellington, New Zealand
Source: Google

" Fantastic service with knowledgeable, friendly staff. Convenient location, efficient - appointment started on time, no need to wait. Also very responsive to email enquiries. "

Store Location: Auckland CBD, Auckland, New Zealand
Source: Google

" All the staff were very friendly and explained everything in detail. They put me at ease . I await my new glasses and hope I am not disappointed. "

Store Location: Lynn Mall, Auckland, New Zealand
Source: Google

" The whole experience was great, no hassles at all and everything explained to me would highly recommend them. "

Store Location: Northlands Mall, Papanui, Christchurch, New Zealand
Source: Google

" All three staff members were friendly and smiley. Very helpful and knowledgeable. Thank you for making my appointment enjoyable "

Store Location: The Plaza, Palmerston North, New Zealand
Source: Google