Oscar Wylee FAQ
Oscar Wylee FAQ


Do you offer eye tests?

We offer free comprehensive eye test with optical glasses purchased on the same day, available at all stores. Additional eye test within the same year will incur a fee of $30. Digital Retinal Scanning is available at some stores at no extra cost.

Click here to book a test or contact you local store.

Do you offer eye tests for kids?

We offer eye tests from around ages 10 and upwards. This can vary depending on the store and location.

Click here to book a test or contact you local store.

Do you offer contact lenses?

Unfortunately, we do not offer or test for contact lenses.

How long is the eye test?

Our eye tests usually take between 20 and 30 minutes. If there are any additional tests that need to take place, the Optometrist will explain these for you. We may need to re-book these for another day.

Do I need to prepare anything before my eye test?

We will call you on the day of your eye test to confirm your appointment. If there are any special requirements then we will let you know.

Make sure that you arrive 5-10 minutes before your scheduled time so we can complete all the necessary paperwork prior to your test.

Make sure to bring any private health insurance cards and any current glasses.

Is there anything specific I need to tell the Optometrist?

During your eye test, the Optometrist may ask some lifestyle questions to get the best idea of how you will use your prescription. This helps them get the most accurate result for your day-to-day life. They may ask when and where you last had an eye test.

The Optometrist may also ask about your health and any medications you may be on. This will help with assessing the health of your eyes and any potential visual issues. This information is stored on your file and is confidential.

Will I be able to drive after the eye test?

You should have no issues driving after the eye exam. If we need to dilate your pupils, you can have light sensitivity for up to 3 hours afterwards. This can also cause blurred vision.

A dilation is simply some eye drops that help to expand your pupils. This helps the optometrist get a better look at your eye health. If we need to dilate your eyes, you will be informed beforehand and we can book this in for a more convenient time if you are unable to proceed on the day.

What can the Optometrist tell from looking at my eye?

By checking the blood vessels in the eye, the Optometrist can tell any signs of circulation problems or high blood pressure. They can also see the affects of Glaucoma or any reactions to certain medications.

Can you test my eyes if I have a pre-existing eye condition?

Certainly! We can check your prescription and your eye health. If needed, we may refer you to a specialist or back to your regular Opthalmologist. If this is the case, we can fill in the needed information and pass this onto them before an appointment.

Are my eye test results visible to anyone?

We pride ourselves on keeping your information safe. Only the Optometrist can view the notes of your eye test. All our dispensers will, however, have access to your prescription to help them recommend the best options when selecting frames.

What equipment do you have in your stores?

We have a lot of high quality equipment in all of our stores such as:

Autorefractor - This helps give our Optometrist an idea of your prescription by testing your eyes ability to focus. This also checks the pressure of the eye to help check for any signed of Glaucoma. The Optometrist will then use these reults to fine tune your prescription.

Lens Meter - This machine can be used to measure the prescription of your current glasses. As this is just to give an estimate, we will not be able to produce glasses using the reading from this machine.

Retinal Photography (Not available in all stores) - This takes a picture of the back of the eye and helps the Optometrist keep a virtual record of your eye health. A manual check is always done during every eye exam and the results are noted on your file.

Visual Fields Machine (Not available in all stores) - This machine helps with checking for signs of Glaucoma, a possible stroke or a brain tumour. It checks the central and peripheral vision to find any abnormalities.

Snellen Chart - This consists of different sized letters that you will be asked to read and this will help the Optometrist determine your prescription.

Slit lamp - This can be used when checking the health of the eye.

An Ishihara book - This is used when checking for signs of colour blindness.

How do I read my prescription?

Prescriptions are made up of various different sections:

OD and OS - Derived from latin Oculus Dexter meaning Right eye and Oculus Sinister meaning Left eye.

SPH (Sphere) - This is the amount of lens power, measured in diopters, prescribed to correct nearsightedness or farsightedness.

CYL (Cylinder) - This is the amount of lens power for astigmatism. If nothing appears in this column, you have little or no astigmatism that requires any correction.

AXIS - This is the degree that your SPH and CYL overlap to give the clearest vision.

INT ADD (Intermediate Add) - This is the addition needed to give clarity at around 1 meter away.

ADD (Near Add) - This is the addition needed to give clarity at around 30 cms away.

PRISM - This is the amount of prismatic power prescribed to compensate for eye alignment problems.

PD (Pupillary Distance) - This is the distance between your eyes. This is measured from the centre of each pupil in mms. This is not included in all prescriptions.

I have a strong prescription, are you able to provide suitable lenses?

We can provide lenses for a wide range of prescriptions including high scripts with astigmatism.

If you have a SPH (Sphere) value stronger than +/-3 and or a CYL (Cylinder) value stronger than +/-3.00 on your prescription, a high index lens will be recommended to you when ordering in store. When you order online, you will be prompted during the checkout process to add high-index lenses to your order. This only applies if you manually entered your prescription details and not uploaded a picture or entered your optometrist details.

We will review your order before it is processed by our lab and may be in touch if we think a better lens option is available based on your prescription.

If you wish to only wish to purchase the frames alone and visit your local optician to fill your lenses, order the frames as non-prescription.

What if I have an astigmatism?

A lot of people have astigmatism correction in their lenses. The amount can depend on if there will be any additional cost for your lenses. Head into an Oscar Wylee store or send us an email. Include a copy of your prescription and we can give you an idea of the best lens for you.

If you want to go ahead and order online, make sure to fill in all your prescription information including the CYL (Cylinder) and axis figures.

If you do not have a CYL (Cylinder) or AXIS on your prescription, this means is that you don’t have an astigmatism. If this is the case, simply leave the "CYL" and "AXIS" fields empty during the checkout process when ordering online.

Can I use my contact lens prescription to order glasses?

The prescriptions used for contact lenses and eyeglasses are different. Glasses sit approximately 12 millimetres away from the eye, whilst contact lenses sit directly on the eye. Because of this difference, the lenses used can differ in strength and aren’t always interchangeable. For legal and safety reasons, we cannot use your contact lenses prescription for an order of glasses.

If you order using a contact lens prescription and the lenses are incorrect, purchaser agrees that Oscar Wylee is not responsible for the cost of remake.

Can I get a copy of my prescription from Oscar Wylee?

If we have tested your eyes in store, we are more than happy to give you a copy of the results. If you are wanting to order online with us, you can just click "send later" when asked for your prescription and then send us a quick message via our contact us form.

If you got your eyes tested at a different Optometrist and used that prescription to order glasses through Oscar Wylee, we will have a record of this on your account. Due to legal reasons, we are unable to give you a copy of this as we did not perform the original eye test. We will use this to help troubleshoot or if we perform an eye test, the Optometrist can use this to see how or if your eyes have changed.

If you are wanting to place an order in store and we already have a prescription on file, head in to your local Oscar Wylee store and a member of the team will be able to help you out.

My prescription has expired. Can I still use it to order glasses?

Unfortunately, we are unable to use an expired prescription to produce new glasses. The eyes can change and it's always good to keep up-to-date with all eye health checks. If you order online, and your prescription has expired, we will not be able to start production of your order until a valid prescription has been received.

Click here to book a test or contact you local store.