Oscar Wylee FAQ
Oscar Wylee FAQ


How much do you charge for shipping?

Shipping is $10 for any address in New Zealand.

Once our laboratory has cut the lenses to fit your specifications, we'll try as hard as we can to get your glasses to you as fast as possible.

How long will it take before I receive my glasses?

Deliveries on purchase orders will usually be dispatched within 7 - 10 business days.

Delivery on New Zealand orders is $10 and your order will be sent out via New Zealand Post.

An email will be sent to you once your glasses have been dispatched with an order tracking link.

If you are not around to take delivery, you will be left a calling card telling you how you can pick up your package. Unfortunately there are no deliveries on public holidays. In this instance please expect your delivery to be delayed by one business day.

Please allow more time for collection or delivery during peak times of the year like public holidays or the Christmas period.

Can you ship internationally?

Yes. International shipping costs a flat fee of $30 NZD worldwide. We use DHL EXPRESS and you should allow up to 2 weeks for delivery after your glasses have been shipped.

Please be aware that Oscar Wylee cannot pay for or control any customs or import duties applied to your package.  We can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to Oscar Wylee. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.